Nijdam.com is part of Schreuders Sport Ecommerce B.V. (SSE). For clarity, Schreuders Sport Ecommerce B.V. (SSE) states the following regarding the website www.nijdam.com ("the website"):
- The website and all its components, except for certain (hyper)links, are the property of SSE.
- It is not allowed to disclose, copy, or store the site or parts thereof without the explicit written permission of SSE. This permission is not required for personal, non-commercial use.
- Despite the constant care and attention SSE devotes to the composition of the site, it is possible that information published on the site is incomplete and/or incorrect, including prices and specifications of products.
- No rights can be derived from this information at any time.
- The displayed images are for illustration purposes only and may differ from the indicated products.
- The information on the site is regularly supplemented and/or modified.
- SSE reserves the right to make any changes immediately and without prior notice.
- All information, products, and services are offered in the state in which they actually exist and without any (implicit) warranty or guarantee regarding their availability, fitness for a particular purpose, or otherwise.
- Certain (hyper)links on this site lead to websites outside the SSE domain, which are not owned by SSE. When these links are activated, you leave the website. SSE accepts no liability for the content of websites outside the SSE domain.
- SSE excludes all liability for any direct or indirect damage of any kind whatsoever arising from or in any way related to the website.
- All prices on this site are in EURO, including 21% VAT, unless otherwise indicated. Our general terms and conditions apply to all our quotations and agreements.
Who is responsible for the processing of my personal data?
What are personal data?
Personal data are any data that can be traced back to you as an individual. This includes your name, phone number, Chamber of Commerce (KVK) and VAT numbers, address, or email address. Additionally, data such as your IP address or SSI customer number are considered personal data. It also encompasses other information that is unique to you, such as your order history or browsing behavior.
Whose personal data do we process, and how do we obtain this data?
We process the personal data of anyone who has direct or indirect contact with SSE, such as customers and suppliers. We obtain the data directly from you when you visit our website, create an account, and provide certain information, or when you contact us. We may also use publicly accessible data, such as your own website. In some cases, we receive your data from others. For example, when you order through one of our distributors or agents, we receive your name and address information. We may also receive data from other parties, but only if you have given those parties permission to provide certain information to us.
What data do we process from you, what do we use it for, and how long is it retained?
Data for processing your order
When you place an order, we require certain data from you to deliver your order and keep you informed about its status. These data are also necessary for potential returns or repairs. For this purpose, we collect your name, email address, delivery addresses, payment details, and your phone number. These data are necessary to fulfill the agreement you have entered into with us. By law, we are required to retain the data related to your order for 7 years.
Data for administrative purposes
For certain purposes, we are required by legal obligations to process specific data from you. This may include data for administrative, accounting, and tax purposes. For example, we must provide the tax authorities with all data that may be relevant for tax assessment at SSE, and our accountant has access to our administration for the statutory audit of the annual financial statements.
Data in 'My Account'
In your personal account, we store the following data: your (company) name, billing and delivery addresses, phone number, email address, payment details, VAT number, Chamber of Commerce (KvK) number, and website. In your account, we also keep your order history, including chosen delivery options. Additionally, we store the email and personalization preferences you've provided. Our commitment to our customers is to make their lives easier and more enjoyable. Therefore, we retain the data in your account for as long as you remain an active customer. If you haven't logged in or placed an order with us for 7 years, we will delete all your data, except for the data we are required or allowed to retain by law. Additionally, you can request the removal of your data at any time by contacting us.
Data about your interactions with our customer service
You can contact our customer service by calling us, sending an email, or messaging us via social media platforms like Facebook. We can assist you more efficiently next time by storing your data. Therefore, we keep records of customer interactions for as long as you remain an active customer. We have a legitimate interest in using these interactions to further improve our services.
Data for an optimal shopping experience
Our range consists of more than 500 products, and we want to assist you in finding what you need among these products. First and foremost, we ensure that our website functions properly to provide you with an optimal shopping experience. To achieve this, when you visit SSE website(s), we collect your IP address, information about your internet browser, any language settings, and information about the settings of the operating system of the computer or mobile device you use to visit us.
We also aim to make the website as relevant as possible by tailoring it to your personal preferences. To do this, we collect data about your search, click, and purchase behavior on SSE. We use this data to identify generic customer patterns, which we can then apply at the individual level. It is not primarily about knowledge about you as an individual customer. Our commitment to our customers is to make their lives easier and more enjoyable. Therefore, we retain this data as long as you remain an active customer. If you haven't logged in or made a purchase with us for 7 years, we will delete all your data.
Improving the shopping experience based on general information and sales statistics
When you browse the SSE website and view a product, you may also see other recommended products (for example, under headings like "Hot Products" or "Others Also Bought"). These recommendations are based on the product or category you are currently viewing. Based on statistics, we know that customers who purchased that product also showed interest in other products. These recommendations are not personalized; everyone who views that product sees the same recommendations.
Personalization based on your account information and search, browsing, and purchase history
If you are logged into our website, we can make your shopping experience even more personalized. We take into account what you have previously searched for or purchased from us, what's in your shopping cart, and the interests you have shown by viewing specific products on our website. We do this based on your browsing, search, and purchase behavior. We do not look back further than two years. We collect this data using cookie techniques, your IP address, and the unique number associated with the device you are using to browse.
We have an interest in applying this personalization, which is to make your life easier and improve our services. You can find what you're looking for more quickly and won't be bothered with products and categories that are not relevant to you.
At various points, you can set your preferences with us. For example, you may want to be kept informed about certain matters.
Data for marketing purposes
We frequently have offers, special promotions, and news that we'd like to share with you. We prefer to share these via email. If you have an account with us or have expressed interest in collaborating, we may email you information about our products and services. If you'd rather not receive this type of information, you can unsubscribe directly through "My Account."
Internal market research
Internal market research within SSE is crucial for us to further improve our services to our customers. The results of internal market research are reported only in aggregated and anonymous form. This means that the results cannot be traced back to individual customers. Therefore, we are allowed to retain and share the results with other parties without limitations.
Data from customer surveys
We are constantly working to improve our services and align them even better with what our customers want. Therefore, we may use your data (name, email address, and/or phone number) to invite you to participate in an optional customer or market research. This way, you help us further enhance our services. The duration for which your data linked to the results of the customer or market research is retained varies depending on each specific research project.
Data for contests and promotions
If you participate in a contest or promotion, we may request data from you, such as your name, address, and/or email address. We need this information to carry out the promotion and announce and/or contact the prize winner(s). We collect this data with your consent. In the terms and conditions of the respective contest or promotion, you can find details on how your data will be used and for how long we will retain it.
If you make purchases from us on credit, we may assess your creditworthiness. We may do this by using external agencies.
Who are your data shared with?
To process your order, we collaborate with logistics partners such as DPD and PostNL. These entities receive your customer number, VAT number if applicable, order number, name, phone number, and your email and delivery address to ensure that they can process and deliver your order correctly.
Other external service providers
We also engage other external service providers to assist with various tasks. Sometimes, they may require personal data to perform their tasks. We only share the data that is necessary for the assignment that the external service provider is carrying out for us. We do not sell your data to these service providers or other third parties. We have agreements with all external service providers that specify what they are allowed to do with the data. The types of tasks that our external service providers perform for us include:
- Supporting the delivery of our digital services, such as hosting, maintenance, and support for our websites and applications.
- Assisting with our advertising and marketing campaigns.
- Conducting customer research.
- Providing financial services, such as payment services, collection agencies, accountants, and credit information agencies.
Sometimes, we may need to provide personal data to the government. This can occur when certain government agencies require these data for the performance of their duties, such as the Tax Authority. The police or judiciary may also require specific data in cases of fraud or abuse. Lastly, certain regulators, such as customs authorities, may access personal data as part of an investigation.
Where do we store your data?
We store your data within the European Economic Area (EEA). However, it may happen that certain data we collect are transferred to or stored at a destination outside the EEA, for example, because one of our external service providers is located there. When this occurs, we ensure that it is done in a safe and lawful manner.
How are your data secured?
SSE takes numerous measures to secure your personal data, both organizationally and technically. We employ specialists who work on securing our systems and identifying vulnerabilities. Through stringent access control, we ensure that your personal data is only accessible to employees who require it for their work. When we share your data with someone else, we require that they handle your data with the same level of care as we do. If you ever feel that this is not happening, please let us know and contact us.
What rights can you exercise regarding your data?
Right to information
Right of access
You have the right to request access to the data we have about you at any time. You can request this through our "Contact Us" option. We process requests within a maximum of 30 days.
Right to rectification
You have the right to have your personal data corrected if they are incorrect or outdated and/or to have them supplemented if they are incomplete. You can do this 24/7 in "My Account."
Right to object
You have the right to object to the processing of your data if you disagree with how we process your personal data. This right applies to all data we use based on our legitimate interest. You can request this through our "Contact Us" option. We process requests within a maximum of 30 days.
Right to data portability
You have the right to receive the data you have provided to us in the context of the agreement(s) you have entered into with us in a digital format, so that you can store this data in your own database or that of another party. This includes your company name, address, contact information, and order history. You can request this through our "Contact Us" option.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may store your data but not use it. This right arises in certain cases. If you believe this is the case, you can contact us through our "Contact Us" option.
Right to be forgotten/request for account deletion
You have the right to request us to delete all data we have about you. When you request the deletion of your account, we will delete data that can be traced back to you, except for the data that we are required or allowed to retain by law. Under tax laws, we are required to retain certain data for a minimum of 7 years. We provide you with the option to make a request through our "Contact Us" option.
Right to lodge a complaint
You have the right to file a complaint about how we handle your data. If you have a complaint, we prefer to resolve it directly with you. Please contact us for that purpose. You also have the right to lodge your complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
f you have any further questions about how SSE handles personal data, please feel free to contact US. We are happy to assist you.